Effective Date: 1st Feb 2023
Kalptaru Yatra (“Company”, “we”, “our”, or “us”) values your trust. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website kalptaruyatra.com, mobile site, or services.
1. Information We Collect
When you use our services, we may collect the following information:
- Personal Information: Name, email, phone number, billing address, pickup and drop-off addresses.
- Booking Information: Trip details like pickup/drop location, date & time, car preference, payment method.
- Payment Data: Processed securely through third-party gateways. We do not store your card or UPI details.
- Location Data: Pickup and drop locations via Google Maps APIs.
- Device & Usage Data: IP address, browser type, cookies, and activity logs to improve service quality..
2. How We Use Your Information
We use your information for purposes including:
- Process bookings and payments.
- Provide customer support and send booking confirmations.
- Sending alerts, notifications, and updates about your trips.
- Personalizing offers, discounts, and promotions.
- Improving website performance, safety, and user experience.
- Complying with legal obligations.
3. Sharing of Information
We may share your information with:
- Drivers & partners for completing your bookings.
- Payment gateways to process secure transactions.
- Third-party providers for SMS/OTP/email verification.
- Legal Authorities when required by law or to protect our rights.
We do not sell or rent your personal information to any third party.
4. Data Security
Your data is stored on secure servers with restricted access.
Sensitive information (like payment data) is encrypted and transmitted securely.
We take reasonable steps to prevent unauthorized access, alteration, or disclosure.
5. Cookies & Tracking
Our website may use cookies and similar technologies for:
Remembering user preferences.
Analytics and performance tracking.
Personalized offers.
You may disable cookies in your browser, but some features may not work properly.
6. User Rights
As a user, you have the right to:
- Access and review your personal data.
- Correct or update information.
- Request deletion of your account and associated data (subject to legal requirements).
- Opt out of promotional communications.
7. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for their privacy practices.
8. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect data from children.
9. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact:
Kalptaru Yatra
Email: kalptaruyatra@gmail.com
Phone: +91 89800 22251
Website: https://kalptaruyatra.com